How to Spot a Good or Bad Property Manager - Before You Move In!

When choosing a rental home or apartment, there are several aspects of the property that you want to examine critically. 

Most important is that the management company does a great job caring for the property, handling any issues, and dealing with you professionally to ensure your rental period is enjoyable. 

In this post are important tips to find you a great property management company before you make the big commitment to move in.

What to Look for in a Good Property Manager

Finding a great property management company is not too difficult; ask for referrals from people you know and read online reviews. Look for positives and negatives and get information from a range of sources so you are sure it’s not biased.

Take your time to research your potential home in detail and identify any red flags. This will save you wasted time in the future if you learn about the bad habits of your property management team when you've already entered a lease agreement with them.

Finding an ethical property management company should always be your goal. This means you’ll have a certain level of trust that they will handle any problems and deal with you fairly throughout your lease term.

Learn our best questions to ask during your property screening...

Interview Questions When Meeting a Potential Property Manager

We hope the following questions will assist you on your search for the best property manager in Boston. Bring these questions with you to ensure a property screening.

• How long have you managed this property? Or, how long has your company managed properties in general? Look for a company with experience managing properties.

• What kinds of property do you manage? You want a management company that works specifically with the kind of home you want because different properties have different management needs. 

• What insurance do you carry as a management company? Expect a good property management company to carry general liability insurance that would cover anyone who is hurt on the property. Also, a legitimate property management company should have errors & omissions (E & O) insurance. E & O insurance covers the manager in the event of a claim of negligence, and can keep the community solvent. 

• How many property managers do you have, and how many units does each manage? Less than 50 to 60 units per manager is best to ensure the management company has the capacity to handle any repair issues and customer service for tenants. 

• Can I see a copy of your lease? Read over the blank lease, with an eye toward any issues that you might not have already discussed. Likewise, look for any phrasing that appears to conflict with what you've heard from the property manager. Actively ask questions!

• 

  How often do you have to evict someone? Hopefully, the answer here is very seldom. Good property managers don’t typically have to evict well-screened tenants.

• How do you screen tenants? A criminal background check is the most vital, but speaking to previous landlords is often telling as well, as is a credit and employment check. Fully employed, responsible adults make the best tenants and neighbors.

• How can I pay my rent? Can I drop it off at the office, even when closed? Is there a dropbox for checks? Can I pay it online via the company website? Having a number of options makes it easier for you overall, and the best property managers know that keeping their tenants happy is crucial.

• When is the rent due? Is there a late fee, and if so, when is that due? Understand your responsibilities, and what the management company expects, so that you comply with your lease.

• What do you do for routine maintenance of the property? Do you perform regular inspections? Pest control service? Lawn, landscaping or snow removal services? Know what is and is not included in your rent so you can estimate your overhead accurately.

• What is your repair process? How quickly can I expect a problem to be handled? Their answer to this should not be vague, and they should be able to commit to a certain timeframe, such as “Within 24 hours”.  

Watch Out for Red Flags of a Bad Property Manager

Drive by some of the properties the company manages; you can tell by looking at a complex whether you could expect a clean condominium in many cases. If they are not in good shape and well-cared for, that’s a definite red flag.  

Likewise, if talking to current tenants gleans less than glowing opinions of the management company, that’s another red flag.

In particular, if they talk about things not being fixed, noise at night, dirty common areas, trouble getting your security deposit back, and finding somewhere better to live when their lease is up - red flags!

How Can I Find the Best Property Manager in Boston?

Are you looking for the best property management company in the Boston area? Well, look no further, because you have found Premier Property Solutions.

 We manage properties all over the area, so no matter if you prefer close to the action at Fenway Park, or in the Back Bay area, we have you covered. 

Give us a call at 617.345.0045 and let’s find your new home, today!

How to Get Your Security Deposit Back in Boston, MA

Getting Your Security Deposit Back in Boston: A Move-out Checklist

A security deposit is a TON of money! No one wants to sacrifice that sum if they can help it.

This article will provide a checklist of steps which you can use to ensure that you get your security deposit returned when your tenancy ends with a property management company in Boston. 

By following these guidelines, you should receive the full amount of your original deposit, and perhaps be able to use that money as a security deposit for your next place of residence.

What is a security deposit?

A security deposit is a dollar amount which is paid to the landlord by a renter, generally equivalent to the first month's rent, although it could be more or less.

It is intended to cover any damage to an apartment, home, or another residence which exceeds wear and tear which might be expected during normal living at the premises. It also serves as a substitute for rent money in the event that a tenant abandons the premises without paying.

What are common reasons for a landlord to withhold a security deposit?

If a tenant skips out without paying the last month's rent, a landlord is well within his rights to keep a security deposit in lieu of that unpaid rent money.

Apart from this, deductions can be made to the deposit amount for anything considered to be above and beyond normal wear and tear during the term of the tenants' residency.

A partial list of deductions from a security deposit may include the following:

• stains or cigarette burns in carpeting or on curtains
• water damage on walls, floors, or furniture
• missing appliances that came with the rental, e.g. microwave oven
• damaged washer/dryer
• damage done to doors or windows
• holes or abrasions on walls, doors, or floors
• excessive damage caused by pets
• abandoned furniture that you decided to leave, the landlord must pay to remove
• excessive filth, which landlord is obliged to clean up prior to next rental

According to Massachusetts State Law

A landlord is entitled to withhold a security deposit when damages beyond normal wear and tear have been sustained by the residence.

The landlord must give the tenant an itemized list of the costs of damage. If a tenant should willfully or maliciously destroy either personal property or real property under the control of the landlord, the security deposit can legally be used to repair the damage.

Security deposits held by a landlord must be maintained in a separate, interest-bearing account for the duration of the tenancy, and a receipt must be provided to the tenant within 30 days of deposit acceptance.

This receipt must include the name and location of the financial institution where the deposit is being held, along with the amount and the account number. If these terms are not complied with by the landlord, immediate return of the security deposit becomes mandatory.

Move Out Checklist to Ensure Return of a Security Deposit

Of course, the most obvious thing you need to do to ensure the prompt refunding of your security deposit is to avoid damaging any part of the residence while you are an occupant.

Assuming you haven't trashed the place somehow, here are other steps you should follow:

• Know the details of your lease - The number one way to lose a security deposit is by violating the terms of your lease, so make sure you have read and understood everything in your lease agreement, and that you abide by those terms during the period of the tenancy.

• Make cleaning a priority - Prior to departure, set aside a day where you conduct a thorough cleaning of the residence, making sure that it has been returned to the same condition, as nearly as possible, as it was when you first occupied it.

• Arrange a Landlord walk-through - Arrange for a walk-through with your landlord, perhaps a week before you intend to leave. At this time, ask about any potential deductions from your deposit, so that you might still have time to remedy them. This should be a courteous exchange between you and your landlord, ideally a session in which you both agree on the condition of the residence, as compared to its original status.

• Document the condition of the residence - Take pictures when you move out to have documentation of the exact state of the residence, should any subsequent disputes arise.

Choose the Right Property Management Company to Ensure Compliance

Choosing the right property management team in Boston ensures that all security deposit matters are dealt with fairly. If you believe that your property management company has not followed the laws for returning a security deposit in Boston, you may need to seek legal help.

Having good conduct as listed above will prevent you from giving the management any reason to hold onto your security.

Why Emerging Technologies Always Win For Property Management

Why "Property Management" Rhymes With "Technology" Today

Cyber Monday is a day for great discount deals on tech products. But we should observe the impact of technology in the property management industry as well. In an ever-changing industry like property management, the means for advancement will be based on the rate at which information can be compiled with great customer service.

Information is the most prized possession in all industries. Accessibility with top quality software tools to attain data and the right personnel for a property management company will give them an edge over their competition in the real estate market. You will make life easier for yourself and your tenants by using web-based applications, research software, and messaging systems that help them stay updated as well as resolve issues including water heater installations, new parking requirements, fire emergencies, moving days, illegal tenants warnings, repair updates, board member voting meetings, and new lighting in the building.

With social media and other web-based applications that can manage live chats, there is no excuse for a property management to not regulate their operations with higher results of success.

Marketing via Social Media: Technically Fast, Less Furious Tenants

Technology increases the response rate and efficient communication methods for tenants to know what is coming from the residential property management team. Without it, your tenants will be trapped feeling like prisoners in your building from potential problems that arise. Do you want them to wait for a crew to get to their problem with a delayed response? The matter could be urgent and need immediate attention. If not, it could potentially cost lives and more money than you can afford to fix. 

Here are some examples of those problems:

• Broken thermostats- Nobody likes to deal with Boston winters with just a blanket, sweats, and seeing their own breath inside the house. A quick fix to thermostats can make a big difference for tenants who don't know how to fix a thermostat. But if you have social media and someone on a 24-hour call from the property management crew, you can address this issue immediately, instead of having to wait a day or two. With technology, you can also track the heating systems in all your units in a centralized database so you know which ones have recurring issues.

• Trash days- Tenants tend to forget what days the trash goes out after their September 1st move-in to their unit. Being connected with your tenants, you send them a reminder about the trash day and help make the garbage in your place go away for the week.

• Flood watches- If you have a basement floor that is below the ground level, it's good to let your tenants know that there is a pending flood watch. You can help them take precautions by sending a text message alert sent to their mobile devices. If the property management is connected online via social media with their tenants, they can let them know immediately by that means.

• Water shutoffs- Sometimes the Department of Public Works may be doing some street work that affects the water in the units of your building. That could affect a tenant who showers in the morning and make them late for work because they either forgot or didn't see the postings in the lobby or the hallway about the date and time. Of course, your tenant didn't plan accordingly, but they could have if they had gotten a reminder message about it the day prior to the shutoff via email, text, or on their social media channels from the management.

• Fire Emergencies- We have all heard crazy stories that will make you scream of people getting trapped inside their apartment unit or condo during a fire because they didn't get the message in time to evacuate the building. When it comes to these situations, you should make sure that all of your tenants get a message on their mobile devices for points of egress in the building. Implementing a centralized contact database of your tenants and units into an emergency alert SMS chain that can be made similar to an AMBER ALERT message can be a life saver.

These are just ideas of what can be dire situations that can be avoided by being connected as much as possible via Twitter, Facebook, Snapchat, or whatever can give you an instant message. Also, social media can market your units to potential new tenants, and showcase the luxury or image that you are putting forth on a site like Pinterest and Instagram for them to leave comments and share your posts.

Recordkeeping and Reducing Error In Management

Recordkeeping is the means of knowing what someone needs and to track their history. When you have the right property management system in place, you can reduce the double entry of information after uploading reports from exported data. This is how you can track percentage increases and decreases in various areas of the business; accounting and rent collection, work orders, hiring personnel, screening tenants, and retention versus new leases signed to fill the units. 

Convenience of Payments

Having people pay their rent online via your property management software can help automate payments from your tenants. Direct debits to their accounts can save you the hassle of chasing a tenant down for a check. Especially if the check is mailed one to an away address, if the owner or landlord of the building does not live there.

Final Thoughts

What type of experiences have you had as a tenant or landlord that either saved yourself a headache, your money, or your life when dealing with issues that come forth by usage of technology? Has this added expense made a difference in your operations?

Tell us some of your examples that made life easier and faster for you and your tenants. 

Allston Christmas: Tips and Warnings for Boston Move-In Day

This article is a guide to help you understand how the old phrase "another man's trash is another man's treasure" firmly applies to what is called Allston Christmas.

You might also be interested in our Boston Sept. 1 Move-In Guide

A Guide For Success During Boston's "Allston Christmas" 

Allston is the section just outside of Boston that is a haven for lots of college students, post-grad upstarts and twenty-somethings, and other longtime residents that are outside of the 20-34 year-old demographic that comprises almost half of Boston's workforce.

Most of Allston is made up of renters who move yearly from apartment-to-apartment at the end of August once their lease ends. During the moving process, plenty of people will be tossing out old furniture and unwanted decor from their homes out onto their buildings and rental house curbs and sidewalks for all other migrants to rummage through.

For landlords and Boston Property Management companies, this guide will help you have a successful Allston Christmas and how to use multiple communication methods with tenants to address what is allowed in the property owner's units during Boston's most hectic time of year.

Moving In Sept. 1: A Boston Cluster-Land

September 1st is the date when the entire city becomes a zoo for professional movers, newly transplanted residents, and students who cram the city's streets, and mainly cause traffic on the city's longest strip, Commonwealth Avenue.

This main congested street runs from the Back Bay area near the Boston Public Garden through Allston, Brighton, to Newton.

Property management crews usually can help diffuse this chaos and help with the flow of traffic if you are living in a building that has multiple units. But not everyone is moving into an apartment complex or condo association.

This could cause many of you to double-park outside of the new apartment building to unload moving trucks and cars, but this only adds to the chaotic traffic.

Luckily, the Mayor's office is being a little more lackadaisical for parking permits this September 1st. But it's still best for you to believe that meter maids and police will be on the prowl to fill their month-end quotas for cutting parking tickets and moving violations on movers.

Allston Christmas Is Not Just for College Students

College students who live off-campus usually don't have much money to spend on new furniture. That is why you see them scavenge through piles of chairs, picking up old couches, coffee tables, and other home decoration items. But that does not mean they are the only people by age who are looking for new items to put into their homes.

Longtime residents are also looking for other items to place in their homes. Also, they may be looking to get rid of stuff for free.

So if you are a property manager or a landlord that has older residents living in some of your units, communicate with them to see if they are looking for items to place in their living quarters so you don't end up with piles of junk laid out in front of your building for the following weeks after moving day. Also, piles of trash can lead to rats, bugs, and other debris that can either cause you a city violation fine, or just a bad look for your property entrance.

Know What Types of Allston Christmas "Gifts" You Bring Into Your Home

Sometimes all the glitter of a displaced item is not gold. There are items that you should not be bringing into your home, that may appear safe when viewed on the street.

• Displaced mattresses - You never know who had been sleeping on that mattress, or used that mattress for other things beyond slumber. These may contain dangerous bed bugs, or may have broken springs inside the mattress.

• Chipped coffee tables - This is to expand on my previous point regarding bugs. If a coffee table looks old or chiseled in certain spots, it may not just be due to damage from the previous owners. It possibly could be due to termites that weaken the coffee table, if it's a wooden one. This adds potential for the bugs to relocate into your home!

• Old refrigerators - Don't bring these into your place just because it has a plug. It may only work temporarily until it permanently loses it's cooling ability. Also, older refrigerators can work so extremely that they can freeze your food to the point where it is no longer edible.

Make sure that you communicate with your landlord or property manager first to get their approval on what new items are allowed into your rental unit. If it's a new couch or something large in size that requires more than two people to move, notify the landlord or property manager before you move the items because it could potentially damage the walls. And that could hurt your security deposit return at the end of your lease.

Talk With Item Owners To See If They Are Trashing the Items Or Not

Looks can be deceiving during Allston Christmas because everyone is putting their items outside in stockpiles. This may not always mean that the owners of the items are throwing them away.

You don't want to look like a thief running off with items that are considered stolen by the owners. This is why it is important to simply ask questions about the items with the owners. Or if you don't know who the owner is and don't have time to wait for their return outside, leave a note on the item with your email address to ask and see if they are willing to hand over or resell you the items.

Final Thoughts on Allston Christmas in Boston, MA

This is a crazy time period, but it can be navigated well if you simply stay patient, do your research, and communicate with the landlords or property managers for advice. The weather is generally hot since it's still the summer, technically. But you can certainly become successful if you prepare well the night before Allston Christmas.

Have you ever moved during this timeframe? Or are you scheduled to move this year at the end of August? Tell us your best and worst experiences about moving during this time, and we can help you with answers beyond this guide.