Benefits of Spring Cleaning Your Boston Rental Property

The Boston winter with its snow, ice and frost is over and done with. Now is the time to clean up the mess!

As soon as you, a Boston landlord, see daffodils blooming, it’s time to think about what damage the winter may have caused to your rental property.

In this article, learn why it's to your benefit to pay attention to spring maintenance and cleaning both outdoors and indoors.

While you are paying attention to the common areas of your building, also learn how to encourage your tenants to report any problems in their individual apartments so that these can be taken care of in a timely fashion.

Why Spring Cleaning Will Benefit Your Property

Implementing sound inspection and cleaning practices each spring keeps your tenants safe and happy and increases the value of your property. Why? Happy tenants are less likely to seek alternative accommodation.

A Boston spring is the beginning of the turnover season in Boston apartments, so by encouraging your residents to stay, you will reduce the wear and tear on your building caused by people moving in and out.

And, don’t forget about curb appeal. Well kept outdoor landscaping and a clean, well-maintained building are what prospective new tenants will immediately notice. An attractive exterior appearance will help to keep your units fully rented.

Tips For Landlords In Boston and Other Cities

Spring Cleaning Exterior Checklist

• Inspect your building’s roof and look for any signs of damage.
• Remove debris from gutters - water damage can result from clogs. Repair any breaks.
• Remove tree branches that have grown too close to the roof.
• Inspect your building’s walls and patch any cracks.
• Check your exterior paintwork. Make any necessary repairs and maybe go for a new look to increase curb appeal.
• Note any damage to windows and doors. Seals may have cracked in extreme cold and caused water damage and drafts. Clean the window panes.
• Repair broken or rusty hinges, ensure that doors latch, and replace old locks that might cause security risks.
• Check swimming pools for damage and give them a thorough cleaning.
• Clean up common spaces like garbage and picnic areas.
• Examine driveways, fences, decks and patios then thoroughly spray to get rid of salt, sand, and de-icer residues. Fill any holes, cracks, or gaps.
• Trim bushes and replant flower beds.
• If you have lawn areas, check that your mower and weed cutter are clean, gassed up and ready for the first spring cut.

Spring Cleaning Interior Checklist

• Inspect interior paintwork. Make any necessary repairs or try a fresh new color.
• Steam-clean all floors and carpets.
• Hire a professional to clean and service your HVAC system to ensure that it’s running efficiently and that you are saving on energy costs.
• Replace burnt-out light bulbs
• Inspect electrical breaker boxes and replace smoke and carbon monoxide detector batteries.
• Look for drainage blockages in laundry areas and check that coin-operated washers and dryers are operating normally.
• Search for signs of rodents, termites, fleas, and other insect infestations.

Involve Your Tenants

Of course, while you are spring cleaning your Boston property, you would also like to remind your tenants that spring cleaning season is here and maybe provide them with an incentive to spring clean their individual apartments.

For instance, you could offer to pay half the cost of a cleaning service. This will help to ensure that your rental property apartments stay free of dust, mold, and bugs. One problem you don't want is bedbugs.

Before the cleaning service arrives, you might even send tenants a helpful checklist. Some ideas for this are:

• Vacuum underneath and behind the refrigerator. Give the interior of the refrigerator a thorough cleaning and toss out expired foods or foods that have been in the freezer for more than a year.
• Go through closets and set aside clothes that haven’t been worn for several years. These items can be collected for a building wide garage sale, the proceeds from which will go to a local charity.

Need Help With Your Annual Spring Cleaning?

If you are feeling a bit overwhelmed with all the work involved in spring cleaning and maintenance, the best property management company in Boston is here to help you before the hot Boston Summer arrives and year round.

Contact us to see how we can assist you to beautify and manage your property year round.

What Millennial Renters Want in Boston, MA

Boston property managers regard millennials as desirable tenants because they tend to be long-term renters who are not looking to buy a home soon and move out.

But how do you attract millennials to live on your property? What do millennials want from an apartment?

If you are you a Boston landlord looking for millennial tenants, you need to know what millennials are looking for so that you can meet (or even exceed) their expectations.

If you are millennial renter looking for a modern, technologically up-to-date apartment, it’s helpful to know what amenities to look for so that you won’t find you’ve made a mistake after moving in.

Who are Millennials?

Millennials are young people of the 21st Century and desire high connectivity to the internet and environmentally-conscious ways to live their lives.

They are born between 1977 and 2000. They make up 25% of the population.

The Future of Millennial-Style Apartment Complexes 

Millennials own fewer cars than previous generations, so millennial complexes are ideally situated for walking or taking public transportation to shopping, dining, and entertainment.

Millennials are comfortable with efficiently designed studios and one-bedrooms. Micro kitchens are also ok as long as they contain the latest in kitchen technology.

The ideal apartment complex for millennials will include the following:

• A social room for hanging out. 
• An entertainment space with a big screen for watching movies. 
• Wellness facilities with fitness on demand videos. 
• Ground floor commercial space such as a coffee shop. 
• Digital programs that make life easier. An example is LaundryView, enabling the user to note how many washers and dryers are available and to receive a text alert when the laundry is done. 

Boston’s Millennial Villages 

For millennial renters finding an affordable space in Boston is not easy. One solution that Boston has come up with is the millennial village.

The city is proposing to build 10,000 or more small units of housing close to public transportation with shared common spaces and ground floor amenities.

Technology: The Number One Requirement for Boston Property Managers 

Property managers absolutely must be online to connect with millennial renters. A “modern” property manager understands that millennials prefer to communicate with texts or emails rather than via phone calls.

The internet is the millennials’ first-choice tool for everything from finding an apartment to ordering food delivery.

They do not look through newspapers and circle apartment listings with a magic marker so don’t place rental ads that way; instead, make use of real estate websites that can connect a searcher with your website where millennials can look at and apply for your available units online.

Once millennials become your tenants, you must make it possible for them to pay their rent and make maintenance requests online.

It’s also advantageous to showcase everything about your property that is eco-friendly on social media as millennial renters care about their environmental impact.

A Checklist for Landlords and Millennial Renters 

The following is an ideal list of what property managers need to have in place and what millennial renters should look for in an ideal apartment.

• Cable and internet accessibility, complex-wide Wi-Fi, and a multitude of indoor and outdoor electrical outlets for charging mobile devices. 
• Low-flow, water-conserving toilets, and shower heads. 
• Energy-efficient appliances and programmable thermostats. 
• Solar panels, wind power, or other sources of renewable energy. 
• Energy-saving light bulbs. 
• Good insulation to slash utility bills. 
• Recycling and composting services on site. 
• Laundry facilities and dry-cleaning drop-off/pick-up. 
• Pet-friendliness – the majority of millennials own pets. 

Why Modern Rental Units are Good for Both Landlords and Millennial Tenants 

If you are landlord interested in upgrading your rental property to attract millennials, the initial expense of modernizing your complex will pay off over time by increasing the value of your property.

Your investment in improving your building will result in happy tenants who keep renewing their leases and reducing apartment turnover.

Find a Good Professional Property Management Company 

As an experienced property management company in Boston, Premier Property Solutions understands how to manage a property with millennials in mind.

We will take over the responsibility of managing your property so that both you and your tenants are happy in a modern, well-functioning building. Please contact us to see how we can help you.

Why Property Maintenance is Important: Tenant Rights and Landlord Responsibilities in Massachusetts

If you are a Massachusetts landlord, proper maintenance of your real estate investment will keep your property in good shape and also avoid friction between you and your tenants. 

If you are a Massachusetts tenant, it is useful to know your rights so that if your landlord fails to maintain the property you are living in, you are aware if what steps you can legally take to remedy the situation.

Whether you are a landlord or a tenant, you can use this article to better understand landlord and tenant responsibilities and rights in Boston, MA. 

Why Good Property Maintenance Makes Both Parties Happy

If you are a landlord and your tenants are satisfied with the way you maintain the property they call home, they are more likely not to be late with their rent, to take care of their units, and to renew their leases. You, as a landlord, will reap the benefits of low tenant turnover (resulting in fewer vacancy days) and a more consistent cash flow.

Property Maintenance Tips for Boston Landlords

Seasonal inspections and maintenance and taking care of small problems promptly before they turn into bigger ones will save you money over the long term.

A good idea is to set aside one or two months of rent per year (more for an older property) to cover maintenance costs. If you have a vacancy, make sure the rental unit is up to code and appealing to prospective new tenants so that it rents quickly.

Your Obligations as a Massachusetts Landlord

As a landlord in Massachusetts, your responsibilities include the duty to provide the following:

• Habitable premises in good repair and free from infestation.
• Adequate heat, electricity and hot water.
• Necessary kitchen appliances in good working order.
• Good plumbing and working toilets.
• Maintenance of all exits to the property which should also be free of obstructions.

For a more detailed explanation of your duties, please consult the Massachusetts Consumer Guide to Landlord Rights and Responsibilities.

Your Rights as a Massachusetts Tenant

All tenants in Massachusetts have the legal right to live in a rental property that is kept in good condition and meets basic standards with respect to Massachusetts health and safety regulations.

If your landlord fails in his responsibilities to fix major problems, such as a broken heating system or a leaky roof, you have legal rights, including:

• Withholding rent until repairs are made.
• The right to “repair and deduct” – i.e., you can hire someone (such as an electrician or a plumber) to fix a serious defect in your rental unit (or buy what is needed to make the repair and do it yourself) and deduct the cost from your rent.

To read about your tenant rights in more detail, please click this link to the Massachusetts Consumer Guide to Tenant Rights and Responsibilities.

What Massachusetts Tenants Should Know Before Making Rent Deductions

Before deciding to withhold rent or take advantage of repair and deduct, make sure that the circumstances justify your taking the action. You need to know the following:

• What maintenance emergencies are more important than others.
• When a lack of maintenance qualifies for rent withholding or repair and deduct.
• The length of time you must give your landlord to fix the problem and what written notice to give him before you can take action.
• How much rent you may withhold or deduct, how often you can do so, and whether you need to pay the withheld amounts into an escrow account.
• What your protection is from landlord retaliation (e.g. terminating your lease, raising your rent, or locking you out of your apartment).

Remember to Check Local Boston Rules

Local housing ordinances for your particular Massachusetts town or city should be consulted for regulations covering tenant rights.

Find your local building or housing authority by contacting your mayor or city manager’s office or viewing your city or county website.

Find a Good Property Management Company in Boston

Premier Property Solutions can take all the worry about managing your Massachusetts rental property off your hands, including the handling of maintenance requests from your tenants.

We will take all the burden of maintenance off your shoulders ensuring that maintenance issues are taken care of efficiently and promptly and that you have happy tenants. Please contact us to see how we can make your life as a landlord a lot easier.

How to Spot a Good or Bad Property Manager - Before You Move In!

When choosing a rental home or apartment, there are several aspects of the property that you want to examine critically. 

Most important is that the management company does a great job caring for the property, handling any issues, and dealing with you professionally to ensure your rental period is enjoyable. 

In this post are important tips to find you a great property management company before you make the big commitment to move in.

What to Look for in a Good Property Manager

Finding a great property management company is not too difficult; ask for referrals from people you know and read online reviews. Look for positives and negatives and get information from a range of sources so you are sure it’s not biased.

Take your time to research your potential home in detail and identify any red flags. This will save you wasted time in the future if you learn about the bad habits of your property management team when you've already entered a lease agreement with them.

Finding an ethical property management company should always be your goal. This means you’ll have a certain level of trust that they will handle any problems and deal with you fairly throughout your lease term.

Learn our best questions to ask during your property screening...

Interview Questions When Meeting a Potential Property Manager

We hope the following questions will assist you on your search for the best property manager in Boston. Bring these questions with you to ensure a property screening.

• How long have you managed this property? Or, how long has your company managed properties in general? Look for a company with experience managing properties.

• What kinds of property do you manage? You want a management company that works specifically with the kind of home you want because different properties have different management needs. 

• What insurance do you carry as a management company? Expect a good property management company to carry general liability insurance that would cover anyone who is hurt on the property. Also, a legitimate property management company should have errors & omissions (E & O) insurance. E & O insurance covers the manager in the event of a claim of negligence, and can keep the community solvent. 

• How many property managers do you have, and how many units does each manage? Less than 50 to 60 units per manager is best to ensure the management company has the capacity to handle any repair issues and customer service for tenants. 

• Can I see a copy of your lease? Read over the blank lease, with an eye toward any issues that you might not have already discussed. Likewise, look for any phrasing that appears to conflict with what you've heard from the property manager. Actively ask questions!

• 

  How often do you have to evict someone? Hopefully, the answer here is very seldom. Good property managers don’t typically have to evict well-screened tenants.

• How do you screen tenants? A criminal background check is the most vital, but speaking to previous landlords is often telling as well, as is a credit and employment check. Fully employed, responsible adults make the best tenants and neighbors.

• How can I pay my rent? Can I drop it off at the office, even when closed? Is there a dropbox for checks? Can I pay it online via the company website? Having a number of options makes it easier for you overall, and the best property managers know that keeping their tenants happy is crucial.

• When is the rent due? Is there a late fee, and if so, when is that due? Understand your responsibilities, and what the management company expects, so that you comply with your lease.

• What do you do for routine maintenance of the property? Do you perform regular inspections? Pest control service? Lawn, landscaping or snow removal services? Know what is and is not included in your rent so you can estimate your overhead accurately.

• What is your repair process? How quickly can I expect a problem to be handled? Their answer to this should not be vague, and they should be able to commit to a certain timeframe, such as “Within 24 hours”.  

Watch Out for Red Flags of a Bad Property Manager

Drive by some of the properties the company manages; you can tell by looking at a complex whether you could expect a clean condominium in many cases. If they are not in good shape and well-cared for, that’s a definite red flag.  

Likewise, if talking to current tenants gleans less than glowing opinions of the management company, that’s another red flag.

In particular, if they talk about things not being fixed, noise at night, dirty common areas, trouble getting your security deposit back, and finding somewhere better to live when their lease is up - red flags!

How Can I Find the Best Property Manager in Boston?

Are you looking for the best property management company in the Boston area? Well, look no further, because you have found Premier Property Solutions.

 We manage properties all over the area, so no matter if you prefer close to the action at Fenway Park, or in the Back Bay area, we have you covered. 

Give us a call at 617.345.0045 and let’s find your new home, today!

How to Get Your Security Deposit Back in Boston, MA

Getting Your Security Deposit Back in Boston: A Move-out Checklist

A security deposit is a TON of money! No one wants to sacrifice that sum if they can help it.

This article will provide a checklist of steps which you can use to ensure that you get your security deposit returned when your tenancy ends with a property management company in Boston. 

By following these guidelines, you should receive the full amount of your original deposit, and perhaps be able to use that money as a security deposit for your next place of residence.

What is a security deposit?

A security deposit is a dollar amount which is paid to the landlord by a renter, generally equivalent to the first month's rent, although it could be more or less.

It is intended to cover any damage to an apartment, home, or another residence which exceeds wear and tear which might be expected during normal living at the premises. It also serves as a substitute for rent money in the event that a tenant abandons the premises without paying.

What are common reasons for a landlord to withhold a security deposit?

If a tenant skips out without paying the last month's rent, a landlord is well within his rights to keep a security deposit in lieu of that unpaid rent money.

Apart from this, deductions can be made to the deposit amount for anything considered to be above and beyond normal wear and tear during the term of the tenants' residency.

A partial list of deductions from a security deposit may include the following:

• stains or cigarette burns in carpeting or on curtains
• water damage on walls, floors, or furniture
• missing appliances that came with the rental, e.g. microwave oven
• damaged washer/dryer
• damage done to doors or windows
• holes or abrasions on walls, doors, or floors
• excessive damage caused by pets
• abandoned furniture that you decided to leave, the landlord must pay to remove
• excessive filth, which landlord is obliged to clean up prior to next rental

According to Massachusetts State Law

A landlord is entitled to withhold a security deposit when damages beyond normal wear and tear have been sustained by the residence.

The landlord must give the tenant an itemized list of the costs of damage. If a tenant should willfully or maliciously destroy either personal property or real property under the control of the landlord, the security deposit can legally be used to repair the damage.

Security deposits held by a landlord must be maintained in a separate, interest-bearing account for the duration of the tenancy, and a receipt must be provided to the tenant within 30 days of deposit acceptance.

This receipt must include the name and location of the financial institution where the deposit is being held, along with the amount and the account number. If these terms are not complied with by the landlord, immediate return of the security deposit becomes mandatory.

Move Out Checklist to Ensure Return of a Security Deposit

Of course, the most obvious thing you need to do to ensure the prompt refunding of your security deposit is to avoid damaging any part of the residence while you are an occupant.

Assuming you haven't trashed the place somehow, here are other steps you should follow:

• Know the details of your lease - The number one way to lose a security deposit is by violating the terms of your lease, so make sure you have read and understood everything in your lease agreement, and that you abide by those terms during the period of the tenancy.

• Make cleaning a priority - Prior to departure, set aside a day where you conduct a thorough cleaning of the residence, making sure that it has been returned to the same condition, as nearly as possible, as it was when you first occupied it.

• Arrange a Landlord walk-through - Arrange for a walk-through with your landlord, perhaps a week before you intend to leave. At this time, ask about any potential deductions from your deposit, so that you might still have time to remedy them. This should be a courteous exchange between you and your landlord, ideally a session in which you both agree on the condition of the residence, as compared to its original status.

• Document the condition of the residence - Take pictures when you move out to have documentation of the exact state of the residence, should any subsequent disputes arise.

Choose the Right Property Management Company to Ensure Compliance

Choosing the right property management team in Boston ensures that all security deposit matters are dealt with fairly. If you believe that your property management company has not followed the laws for returning a security deposit in Boston, you may need to seek legal help.

Having good conduct as listed above will prevent you from giving the management any reason to hold onto your security.

A Guide to Tenant Privacy in Boston, MA

This article is a brief description of tenant vs. landlord rights and the importance of honoring tenant privacy upon entering a rental unit.

Best Practices for Tenant Privacy and Communication in Boston

Landlords and property managers have to deal with multiple tenants for their rental unit work orders and repairs on a daily basis.

Sometimes landlords feel the need to check on multiple units to make sure all units are running smoothly. Although they may be exposing their ardent nature as a landlord, this helicopter approach could be a breach of privacy.

It's imperative for a landlord or property manager to have effective communication methods or technology installed for tenants to place work orders. If you don't have this installed, this could leave a wide margin of error for when the tenant is expecting you to arrive at their rental unit.

Whether they are dealing with the landlord, or property management company on behalf of the landlord, showing up to a unit unexpectedly can be problematic for the landlord.

Respecting the Tenant's Privacy Is The Key To a Successful Investment

You would be surprised at the percentages of tenants and landlords who don't have a clue about the Massachusetts state laws about Tenant vs. Landlords Rights. Not knowing their rights could be the cause of much acrimony and insincerity felt in tenant-to-landlord relationships.

Details about Tenant Privacy in Boston

Possession of a master key does not give the property management team staff members, nor the landlord, the right to walk into an apartment without notice. Review this list of examples and facts about tenant privacy to mitigate the risk of increasing legal drama from the lack of communication between the property owner and the renter:

• Tenants should screen the property manager/landlord, and vice versa. This is an important first step for tenants know how a landlord and their property management team members are for arriving and handling work orders for their rental units. As they are researching the tenant in a background check through former residences, tenants can use software programs to review the history of property management companies and landlords.

• Learn about the state laws on tenant privacy.  Many states have laws limiting landlords access rental privacy. As a tenant or landlord, it is your personal responsibility to learn about the Mass. state laws in the event of a dispute. The more knowledge you have about the permissible and impermissible reasons for landlord entry, as well as the required amount of notice, the more prepared you will be when enforcing your privacy rights.

• Never sign a lease with a tenant privacy waiver. A diligent tenant and a responsible property manager or landlord will always look for the inclusion of this important waiver in a lease. For example, if a landlord walks in on a tenant to carry out a work order request, but the tenant is not ready for the appointment in their rental unit due to lack of communication, then there will be guaranteed confusion and frustration between the tenant and landlord. Most state laws require at least 48 hours of notice to the tenant about the landlord or property management team's arrival time. Tenants should expect the landlords to only show up during their business hours that corresponds with the office hours of the property management office. If a landlord shows up with less than one day's notice, is not good for the reputation of the property.

• Notify the property owner about any negligence of the property staff.  The property owner or landlord mord may not know what his or her manager is doing unless you speak up. There are cases of property staff who come into the rental units unannounced.  Every tenant has the right to respect and consideration when entering their personal space. Supers, landlords, maintenance workers, or property managers are never allowed to simply walk in and scare their tenants of their unit. All tenants have a right to feel safe and secure in their home.

• Always put everything in writing when you deal with your tenant and landlord. Whether it be via email, SMS text,  printed, hand-delivered, or handwritten correspondence, it is essential to have all complaints and requests recorded between landlords and tenants. That way, you both know what you signed up for going into this business relationship.

• Review tenant rights listed in the Move-In Checklist, together. All landlords are require to hand a tenant a move-in guide at the beginning of their signed lease term. This should give the tenant information about renters insurance (or flood insurance, if they are moving into a ground floor unit), garbage pick-up days, and detailed information about their tenant privacy rights.

• Remember to communicate about extended vacations. If a tenant has been in seclusion or has left their unit for a long time without notice, then some states give landlords the right to enter if they discover the tenant is not around. Landlords are encouraged to include some guidelines in the lease to avoid an unauthorized entry, asking tenants to alert management of a vacation so necessary repair can continue uninhibited. Tenants who leave to paradise in the winter, remember to turn off the heat in winter, drain the pipes, and secure the windows. 

• Rent payments cannot be withheld after an unauthorized entry from landlord. This only makes legal drama steamroll more than it should. Court orders can be very time-consuming and can throw a monkey wrench in the tenant-landlord relationship. Property managers have long memories about their tenants in their units, so you don't want to initiate a legal fracas over a minor lack of miscommunication that can be easily resolved. 

• Tenants can only change doorlocks with the landlord's consent. Mysteriously changed locks often prevent work orders from being done. Property managers differ greatly in their rules about changing locks on the unit, but it could be as simple as handing over the new key.

Final Thoughts on Tenant Privacy

It's a two-way street between the tenant and landlord: The landlord has to show respect to the tenant at all times, and vice versa, regardless if their previous dealings were extremely negative.

Have you ever been pushed so far to the point where you feel like you have no privacy in your rental unit? If you are a property owner, have you ever dealt with a tenant who lived unsatisfactorily for you to keep in your unit, and want to evict them immediately? Tell us your thoughts. 

Importance of Cleaning Your Condo Building

January 1st marks new beginning for all who are looking to update their lifestyle & business operations. We all set ourselves out to have resolutions because we know old habits die hard. 

 A New Year's Resolution for Property Owners

Property management and condo cleaning fall into this category. It's essential to add value and keep tenants feeling secure about the fact they have a reliable property management team that always prepares for the coming months to start the year.

To discuss the importance of condo cleaning to start 2016, we compiled a short bucket list to get landlords and property owners what they need to do to make their building and its tenants feel refreshed for a successful 2016.

5 Ways to Improve Your Business Operations

Cleaning does not only mean to wipe down windows and mopping hallways floors in your building. It also means to have quality information updated in your business records, and online human engagement.

Not all property owners are expected to be tech savvy. 

Understand that consumers need a sense of tangibility in order to feel like they are involved in their purchases. In the case of rental operations and real estate, this applies to tenants who have made the decision to set up their living quarters within your condo building.

Effective communication methods is the crux of our suggested resolutions for 2016.

This improves the tenant-to-property owner relationship feel trustworthy and prompt, not having to wait numerous days or weeks before problems get resolved.

Whether they are renting or bought the condo outright, their sense of tangibility comes in the form of these resolutions:

• Frequent Website Updates - You will need to update your website at least once a week or whenever their is a change in your operation and regulations for your tenants to take note of. This not only connects the tenant and landlord faster via mobile devices. A great way to stand out to your tenants is how progressive your service is by using an online community builder. 

Visit our Facebook, Twitter, Instagram, pages to see our strategy.

• Cleaning and Decorating With Seasonal Appeal - Make sure that if the Holidays are over, don't wait until March to take down your Christmas decor in the building. Send out information  about live Christmas tree collections for recycling, and take down Holiday lighting and ornaments down as January 1st comes. Update each se

• Enact a No-Smoking Plan - If you are the type of landlord who is lenient towards having pets in your rental units, you should implement a non-smoking environment. This will help keep the walls in your units from yellowing with nasty nicotine stains on them. Especially if you have carpets, just like your lungs, they will suffer and smell tremendously from the second-hand smoke. This also reduces the chance of halloween disaster stories and other holidays in the building or on the property grounds.

• Reward Tenants For Their Compliance - If a higher condo fee is assessed for the new year, or if your tenants have collectively helped you receive a government-subsidized rebate check for reducing your energy costs with sustainable property management, reward them for being a tenant. The best ways to carry this rewarding out is to promote prizes to them like flowers on each tenant's birthday, or hold a toy drive for the children in the building, or picnics in the spring and summer months. 

• Fire Safety - There were many stories of fires happening in condos the past few years in the Boston area in Allston, Brighton, Cambridge, and the Back Bay Area. Make sure that the fire safety regulations are either printed and given to the tenants every time they begin a new lease, and/or sent to them via email.

Final Thoughts on Cleaning your Condo Building

New Years resolutions can be hard to maintain once you make them. But with the right property management team, you can stay motivated to uphold your promise for updating your images, business, and character online and offline.

Have you created your own list of New Years resolutions? Do they match up to our list?

Tell us how you have used New Years resolutions and cleaning to push your tenant's lifestyle and condo building's image forward.

Why Emerging Technologies Always Win For Property Management

Why "Property Management" Rhymes With "Technology" Today

Cyber Monday is a day for great discount deals on tech products. But we should observe the impact of technology in the property management industry as well. In an ever-changing industry like property management, the means for advancement will be based on the rate at which information can be compiled with great customer service.

Information is the most prized possession in all industries. Accessibility with top quality software tools to attain data and the right personnel for a property management company will give them an edge over their competition in the real estate market. You will make life easier for yourself and your tenants by using web-based applications, research software, and messaging systems that help them stay updated as well as resolve issues including water heater installations, new parking requirements, fire emergencies, moving days, illegal tenants warnings, repair updates, board member voting meetings, and new lighting in the building.

With social media and other web-based applications that can manage live chats, there is no excuse for a property management to not regulate their operations with higher results of success.

Marketing via Social Media: Technically Fast, Less Furious Tenants

Technology increases the response rate and efficient communication methods for tenants to know what is coming from the residential property management team. Without it, your tenants will be trapped feeling like prisoners in your building from potential problems that arise. Do you want them to wait for a crew to get to their problem with a delayed response? The matter could be urgent and need immediate attention. If not, it could potentially cost lives and more money than you can afford to fix. 

Here are some examples of those problems:

• Broken thermostats- Nobody likes to deal with Boston winters with just a blanket, sweats, and seeing their own breath inside the house. A quick fix to thermostats can make a big difference for tenants who don't know how to fix a thermostat. But if you have social media and someone on a 24-hour call from the property management crew, you can address this issue immediately, instead of having to wait a day or two. With technology, you can also track the heating systems in all your units in a centralized database so you know which ones have recurring issues.

• Trash days- Tenants tend to forget what days the trash goes out after their September 1st move-in to their unit. Being connected with your tenants, you send them a reminder about the trash day and help make the garbage in your place go away for the week.

• Flood watches- If you have a basement floor that is below the ground level, it's good to let your tenants know that there is a pending flood watch. You can help them take precautions by sending a text message alert sent to their mobile devices. If the property management is connected online via social media with their tenants, they can let them know immediately by that means.

• Water shutoffs- Sometimes the Department of Public Works may be doing some street work that affects the water in the units of your building. That could affect a tenant who showers in the morning and make them late for work because they either forgot or didn't see the postings in the lobby or the hallway about the date and time. Of course, your tenant didn't plan accordingly, but they could have if they had gotten a reminder message about it the day prior to the shutoff via email, text, or on their social media channels from the management.

• Fire Emergencies- We have all heard crazy stories that will make you scream of people getting trapped inside their apartment unit or condo during a fire because they didn't get the message in time to evacuate the building. When it comes to these situations, you should make sure that all of your tenants get a message on their mobile devices for points of egress in the building. Implementing a centralized contact database of your tenants and units into an emergency alert SMS chain that can be made similar to an AMBER ALERT message can be a life saver.

These are just ideas of what can be dire situations that can be avoided by being connected as much as possible via Twitter, Facebook, Snapchat, or whatever can give you an instant message. Also, social media can market your units to potential new tenants, and showcase the luxury or image that you are putting forth on a site like Pinterest and Instagram for them to leave comments and share your posts.

Recordkeeping and Reducing Error In Management

Recordkeeping is the means of knowing what someone needs and to track their history. When you have the right property management system in place, you can reduce the double entry of information after uploading reports from exported data. This is how you can track percentage increases and decreases in various areas of the business; accounting and rent collection, work orders, hiring personnel, screening tenants, and retention versus new leases signed to fill the units. 

Convenience of Payments

Having people pay their rent online via your property management software can help automate payments from your tenants. Direct debits to their accounts can save you the hassle of chasing a tenant down for a check. Especially if the check is mailed one to an away address, if the owner or landlord of the building does not live there.

Final Thoughts

What type of experiences have you had as a tenant or landlord that either saved yourself a headache, your money, or your life when dealing with issues that come forth by usage of technology? Has this added expense made a difference in your operations?

Tell us some of your examples that made life easier and faster for you and your tenants. 

Property Management Halloween Stories That Will Make You Scream

Not for the faint of heart! This blog contains graphic scenes and images. 

Halloween is the time of year in which we have the most fun with our decorations.

But tenants who are not pleased with the operations, or those who have been delinquent in their monthly rental payments and soon to leave while breaking their lease can be problematic.

It’s integral to have a great property management service who can curb the horrors of dealing with these mishaps. Have you heard stories of spine-tingling creatures living in the crevices of your tenant's units?

Or the jaw-dropping tales of fire suddenly ripping a large condo or apartment building to shreds while fate cuts a tenant’s life short for sleeping and not waking up to the emergency?

We will give three horrific, spine-tingling instances of landlords and tenants that show you the benefits of hiring an experienced property manager.

Lack of Quality Property Management Lets the Bed Bugs Bite

Bed bugs can make your home uninhabitable.

We all know the adage, "Sleep tight, don't let the bed bugs bite."

If you have ever figured that they are not in your bed, you may be gravely mistaken.

And if you don't have a quality property manager who can send for an exterminator or their crew to curb this problem right away, you may be in for many "bite-mares" from bed bugs.

These creatures can seem invisible can reproduce their larvae in your sheets, walls, couches, and wooden table. The life cycle of a bed bug is fairly short, but they can feed every 10 minutes.

Once they band together, they can make your belongings looks ultimately scary, causing you, tenants and their guests, and potential condo buyers to not want to return to your building or apartment complex. 

These are ghoulish creatures have the ability to invisibly seep their way into your skin! Also, the Board of Inspections could potentially shut down your apartment or condominium complex, which lead to an underwater mortgage.

You don't want these to show up in neither you nor your tenant's dreams. Imagine waking up to hearing the phone calls from tenant's screaming in your ear about the crawling dirty mite-sized bugs everywhere. Then, noticing once you get in bed, those bed bugs have destroyed your mattress.

Here is a shocking and gruesome video of what happens if you don’t attack bed bugs quickly enough:

Burning Down The House

You may have tenants or neighbors who have Halloween parties every year. You should learn how to manage large parties in Boston for your property. If you don't, it's safe to assume there will be some damage done that could not only cost you more than you budgeted for, but could also put lives in danger.

Here is an instance in which the tenant was hosting a party where guests were smoking inside their condo unit.

Home infernos can spark simply from a neglected cigarette butt.

One of the party guests flicked their cigarette out the window, but it was a windy night. Mysteriously, the wind blew the still lit cigarette butt back into the room and landed on dry plant.

The party made it's way into another room for about a half hour, and the cigarette sent the plant up into flames. It resulted in a major fire with flames engulfing the entire apartment.  

Evacuation due to fire.

There are two missteps that happened: 

1. There was no established and effective communication system with the landlord for tenants to can contact them during emergencies.

2. All condo owners did not have a condo insurance policy in place.

Landlords and fellow tenants should know that investing in a condo or renter's insurance plan and good lawyers to make sure that items are replaceable, and not get a lawsuit from tenants in case their stuff gets stolen.

Pumpkin statue: "These pranksters killed our 'boo-tiful' setup!"

Pranks For The Memories

Halloween night pranks such as setting a lawn on fire, burning poop bags on front porches, and smashing pumpkins will really make you think twice before putting out other ornaments for your home in the future.

It is safe to assume there will be kids in the neighborhood looking for a good laugh at your property's expense.  

Another story comes during the night before Halloween, also known as "Mischief Night" or "Cabbage Night." 

Some pesky vandalizers who loved to trash other people's yards, front steps, or scare residents just to add to the Halloween spirit are just that— mean spirited. 

In one neighborhood on the Day of the Dead, which begins Halloween Night and ends on November 2nd, these violators decided that they wanted to place a dead deer carcass hanging from the tree in someone's front lawn.

Tenants may be complacent and not report these types of vandalism cases because they simply don't care. But you cannot take the same stance of complacency and need to act quickly to curtail these types of scenarios. 

If you are a landlord living outside of the town or city that your property is located, and do not have a high quality property management team hat can check the premises in the days leading up to Halloween, you will lose home value and risk a bad reputation as a landlord. 

The best way to protect your property on Cabbage Night is to have the budget for a property management team to check your property grounds daily during the month of October when you put out Fall and Halloween decorations. 

If you have ever had issues in the past with this, make sure that you have your communication methods in place with your tenants to email, text, contact you via your most active social media channels, or call you immediately if they see anything that has been vandalized on the property.

Final Thoughts

Halloween is supposed to be fun for all. But it's not so fun when your tenants have to come home to these types of situations. Having the means to help maintain your property's value and reliable services can make a huge difference with managing your tenants.

Have you ever dealt with vandalism on your property, pranks in your apartment building, or dead animals that tenants and real estate agents have been scared out of their wits by? Share with us some of your horrible experiences so we can help you come up with future solutions.

Allston Christmas: Tips and Warnings for Boston Move-In Day

This article is a guide to help you understand how the old phrase "another man's trash is another man's treasure" firmly applies to what is called Allston Christmas.

You might also be interested in our Boston Sept. 1 Move-In Guide

A Guide For Success During Boston's "Allston Christmas" 

Allston is the section just outside of Boston that is a haven for lots of college students, post-grad upstarts and twenty-somethings, and other longtime residents that are outside of the 20-34 year-old demographic that comprises almost half of Boston's workforce.

Most of Allston is made up of renters who move yearly from apartment-to-apartment at the end of August once their lease ends. During the moving process, plenty of people will be tossing out old furniture and unwanted decor from their homes out onto their buildings and rental house curbs and sidewalks for all other migrants to rummage through.

For landlords and Boston Property Management companies, this guide will help you have a successful Allston Christmas and how to use multiple communication methods with tenants to address what is allowed in the property owner's units during Boston's most hectic time of year.

Moving In Sept. 1: A Boston Cluster-Land

September 1st is the date when the entire city becomes a zoo for professional movers, newly transplanted residents, and students who cram the city's streets, and mainly cause traffic on the city's longest strip, Commonwealth Avenue.

This main congested street runs from the Back Bay area near the Boston Public Garden through Allston, Brighton, to Newton.

Property management crews usually can help diffuse this chaos and help with the flow of traffic if you are living in a building that has multiple units. But not everyone is moving into an apartment complex or condo association.

This could cause many of you to double-park outside of the new apartment building to unload moving trucks and cars, but this only adds to the chaotic traffic.

Luckily, the Mayor's office is being a little more lackadaisical for parking permits this September 1st. But it's still best for you to believe that meter maids and police will be on the prowl to fill their month-end quotas for cutting parking tickets and moving violations on movers.

Allston Christmas Is Not Just for College Students

College students who live off-campus usually don't have much money to spend on new furniture. That is why you see them scavenge through piles of chairs, picking up old couches, coffee tables, and other home decoration items. But that does not mean they are the only people by age who are looking for new items to put into their homes.

Longtime residents are also looking for other items to place in their homes. Also, they may be looking to get rid of stuff for free.

So if you are a property manager or a landlord that has older residents living in some of your units, communicate with them to see if they are looking for items to place in their living quarters so you don't end up with piles of junk laid out in front of your building for the following weeks after moving day. Also, piles of trash can lead to rats, bugs, and other debris that can either cause you a city violation fine, or just a bad look for your property entrance.

Know What Types of Allston Christmas "Gifts" You Bring Into Your Home

Sometimes all the glitter of a displaced item is not gold. There are items that you should not be bringing into your home, that may appear safe when viewed on the street.

• Displaced mattresses - You never know who had been sleeping on that mattress, or used that mattress for other things beyond slumber. These may contain dangerous bed bugs, or may have broken springs inside the mattress.

• Chipped coffee tables - This is to expand on my previous point regarding bugs. If a coffee table looks old or chiseled in certain spots, it may not just be due to damage from the previous owners. It possibly could be due to termites that weaken the coffee table, if it's a wooden one. This adds potential for the bugs to relocate into your home!

• Old refrigerators - Don't bring these into your place just because it has a plug. It may only work temporarily until it permanently loses it's cooling ability. Also, older refrigerators can work so extremely that they can freeze your food to the point where it is no longer edible.

Make sure that you communicate with your landlord or property manager first to get their approval on what new items are allowed into your rental unit. If it's a new couch or something large in size that requires more than two people to move, notify the landlord or property manager before you move the items because it could potentially damage the walls. And that could hurt your security deposit return at the end of your lease.

Talk With Item Owners To See If They Are Trashing the Items Or Not

Looks can be deceiving during Allston Christmas because everyone is putting their items outside in stockpiles. This may not always mean that the owners of the items are throwing them away.

You don't want to look like a thief running off with items that are considered stolen by the owners. This is why it is important to simply ask questions about the items with the owners. Or if you don't know who the owner is and don't have time to wait for their return outside, leave a note on the item with your email address to ask and see if they are willing to hand over or resell you the items.

Final Thoughts on Allston Christmas in Boston, MA

This is a crazy time period, but it can be navigated well if you simply stay patient, do your research, and communicate with the landlords or property managers for advice. The weather is generally hot since it's still the summer, technically. But you can certainly become successful if you prepare well the night before Allston Christmas.

Have you ever moved during this timeframe? Or are you scheduled to move this year at the end of August? Tell us your best and worst experiences about moving during this time, and we can help you with answers beyond this guide.